Inter-island ferry services are operating with reduced capacity, which may impact delivery timeframes by more than one day. For urgent, time sensitive or perishable items, please consider using our air network.

Help, Hints & Handy Resources

Find important forms, helpful guides and quick answers to common questions. It’s all here.

Helpful forms

Lodge a claim

Need to claim on an item? Do it easily online.

Helpful guides

Area Guides

Everything you need to know about our area pricing.

Claims Guidelines

What to do if your item has been damaged or lost.

Frequently Asked Questions

Answers to commonly asked questions about our products and services.

Fuel & Other Adjustments

Information on our variable fuel factor and road user charges, including current rates and FAQs.

Packaging & Labelling Guidelines

These guidelines will help you to comply with our Terms and Conditions of Carriage.

Ticketing Guidelines

These guidelines will help you to comply with our Terms and Conditions of Carriage.

Dangerous Goods Policy

Do you have Dangerous goods that need to be transported?

Dangerous Goods Guidelines

Everything you need to know about prohibited or dangerous goods.

Residential Deliveries

Everything you need to know about residential deliveries.