Auckland delivery delays, contactless deliveries remain - read more

The Latest on COVID-19

Delivery and Pick-up Process

How does contact-less delivery work?

  1. Our delivery driver arrives at your premises and alerts you that they have arrived e.g. knock on your door
  2. Our delivery driver will stand about 2 meters away from you and ask for your name, then they will enter it and sign then CV-19 on your behalf (this will show in the tracking information)
  3. They’ll then place your parcel down in front of them to complete the delivery or in a more appropriate place you indicate e.g. the doorstep

As usual, if you aren’t present when our delivery driver arrives, we will leave a missed delivery card.

For business deliveries, please note: Your courier will not be able to contact/call you in order to open your premises when attempting to complete a delivery. Please ensure that full access for delivering to a safe place is planned as you return to working from your business.

For home deliveries, please note: If our driver deems a delivery location to be unsafe or inaccessible, they will leave a missed delivery card as per usual.

Will all courier deliveries be contact-less?

Yes. This is the standard delivery process for both signature required parcels and non-signature parcels. We want to minimise the risk to our people; customers and community in all parts of our business.

How does a contact-less branch pick up work?

  1. As always, we’ll ask for your name and collect your parcel
  2. For signature required parcels, we’ll then enter your name and sign CV-19 on your behalf (this signature will show in the tracking information)
  3. Then we’ll place it on the counter for you to pick up

Will all branch pick ups be contact-less?

Yes. This is the standard pick up process for both signature required parcels and non-signature parcels. We want to minimise the risk to our people; customers and community in all parts of our business.

We will continue to respond to the latest on COVID-19 with the safety of our people, customers and community top of mind. We thank you for being a NOW Couriers customer.