Enjoy choice, control and convenience with every delivery
With the new Parcel Management Platform, all your sender needs are now centralised into one place, making tasks like tracking, booking pickups, querying and ordering products faster and easier, from any device.
Track your consignments easily and rapidly with advanced search functions
Book a pickup from one of your account locations, or from another location at the click of a button
Forget the hassle of calling up, you can now complete all your product orders online
Send your queries through rapidly via our self-service platform.
Everything you need to know
Who can use the self-service portal?
All NOW Couriers customers are able to utilise our self-service portal. While all tracking information is always available via the website, the self-service portal provides a level of enriched consignment and tracking visibility for manifest customers. This is the advantage of electronic manifesting systems – the data is readily available to display back to you. Prepaid customers will be able to carry out all regular courier functions, but there are limitations as to consignment visibility for consignments that are not electronically manifested.
How do I get set up to use the self-service portal?
If you are not already set up, contact your Sales Rep, or contact Customer Services. You will receive an email asking you to complete registration. Once you’re set up, you’ll have access to all the functionality you need as a NOW Couriers customer.
I’m having issues with my portal account, what should I do?
Give your sales rep a call and they’ll sort you out as soon as possible.
I’ve got an idea for a new feature in the portal, how can I provide feedback?
At the bottom right of the screen you will find a feedback tool where you can submit new ideas or any general feedback. We regularly review customer feedback and actively encourage it. Your feedback enables us to continuously improve our products and services.
Get access to Parcel Management today
Are you one of our customers and would like to get access to Parcel Management, contact us today for an onboarding package.