COVID-19 Updates Auckland Alert Level 3, contactless deliveries remain - read more

COVID-19 Updates -Auckland Alert Level 3

September 21st

With the move to Alert level 3 for Auckland, we will commence delivery for business addresses that are currently being held in our depots.

Should your business NOT be in a position to accept deliveries under Alert Level 3, it would be appreciated if you could let us know by contacting your Account Manager or local branch.

Due to the volume of freight to be redelivered, we do expect there will be some delays and request your patience during this time.

The safety of our customers, staff, contractors and the wider community is paramount at this critical time of our COVID elimination journey, therefore all deliveries will remain contactless.

The team at NOW Couriers

Service Updates

September 16th

Inter Island Ferry Network Disruption

Interislander have advised of further disruptions to their network and for the next 2 weeks, will be reduced from 3 vessels to 1 as per below schedule.

Kaitaki – current vessel in service
Kairarahi – assessment and repair of mechanical problems continue – return to service date is yet to be confirmed
Aratere – Regulation Maritime routine hull inspection, anti-corrosion protection and painting at a dry dock. Target return to service date is Monday 4 October 2021

Whilst we have managed to secure additional capacity on other carriers, we do expect that this may result in an additional transit time of 1-2 days for all inter island road freight movements.

Should you wish to utilise our air network for urgent essential items, please contact your Account Manager or local branch.

COVID 19 Update – Auckland Border Control

From 11:59pm Thursday 16th September 2021, NZ Police will implement the following border controls and are expected to spot check 10% of vehicles transiting in and out of Auckland.


Vehicles will be required to produce:

• Formal identification
• Official MBIE Business Travel document
• Proof of a COVID test within 7 days

We have partnered with a provider of saliva testing for our drivers which will be undertaken in Penrose Auckland, so evidence of testing can be provided at the border control to ensure that should any of our vehicles be stopped, we are fully compliant with the requirements as well as ensuring the safety of our team and extended community.

These spot checks however may have an impact on our line-haul network and driver hours regulations, so we expect that this also has the potential to affect service standards for all destinations outside of Auckland.

We sincerely apologise for any disruption this may cause, these issues are completely outside of our control but we will do everything we can to mitigate delays.

Thank you for your continued patience.

The team at NOW Couriers

Rural Delivery Delays

September 9th

Our Rural Delivery Agents have advised that delays in some Rural Delivery locations can be expected due to freight volumes.

Thank you for your understanding, we will do everything we can to mitigate delays and minimise service disruptions.

Stay safe

The Team at NOW Couriers

COVID-19 Alert Level 4 and Level 2 Updates

September 7th

With areas outside of Auckland entering Alert Level 2 – parcel volumes are likely to increase substantially.  This in combination with COVID-19 safety protocols and border controls may mean slight delays.

Contactless pick-ups and deliveries in place New Zealand-wide. Please ensure our couriers can operate on your premises with at least 2m distancing.

Please do not send items to Auckland addresses that are closed. We do not have extensive storage facilities for undeliverable freight. If an alternative address is not supplied and we have to return shipments, there will be a charge.

NOW Couriers branches in Auckland will not be open to the public until Auckland is at Alert Level 2.

Please refer to our online tracking to get the latest shipment information.

The team at NOW Couriers